Frequently Asked Questions

Quick answers about the Sunny Day Scratcher by MyCatScratcher. Can't find yours? Reply to any order email or message us.

The scratcher

What is the Sunny Day Scratcher?

A refillable cardboard cat scratcher in a sanitizable frame, with a sleeping cat on the side painted to match your cat. The current design is called Sunny Day Vibes (a sunny meadow with blue sky, green hills and a little sun). It's $89.95. It ships free in the U.S.

How big is it?

17 x 10 x 5 inches and about 4 pounds. It ships fully assembled.

Is it big enough for a large cat?

Yes. Our part-Maine Coon brothers, Leo and Milo, scratch and nap on it every day.

What is it made of?

A PLA frame with rubber corners and a corrugated cardboard insert.

Will it slide or scratch my floors?

No. Rubber corners keep it in place and protect your floors.

Matching your cat

How do you match my cat?

After you order, reply to your order confirmation email with a clear, well-lit photo of your cat. We paint your cat's colors and markings in our bold, simplified style. Very fine fur detail is simplified on purpose.

Can you do two cats?

Each scratcher shows one cat. For two cats, order two scratchers.

Cleaning and refills

How do I clean it?

Lift the cardboard insert out and wipe the frame with a sanitizing wipe, rubbing alcohol or a damp cloth. Don't soak it.

How long does the cardboard last?

Most cats wear a pad down in about 2 months; some take longer. Swap it when it's shredded flat or your cat stops using it.

How much are refill pads?

$10 for one, $18 for two or $24 for three. The old pad lifts out and the new one drops in, no tools needed.

What if my cat ignores it?

Put it right next to where your cat already scratches and sprinkle a little catnip on the cardboard. Most cats claim it quickly. If your cat still ignores it after 14 days of that, our Cat-Approved Guarantee covers you: message us within 60 days of delivery and we send a free return label and refund everything you paid.

Orders, shipping and gifts

How long does it take to arrive?

We make and ship it within 2 business days after your cat's photo arrives, then it takes 3–5 business days in the mail, free. Express shipping is $15.

When should I order for Christmas?

Order and send your cat's photo by Monday, December 14, 2026 for free standard shipping, or by Wednesday, December 16 with $15 express. See our holiday order-by dates.

Do you ship internationally?

Not yet. U.S. addresses only, including Alaska, Hawaii and PO boxes.

Can I send it as a gift?

Yes. Use their address at checkout and your own email, so the photo request and updates come to you. Shipping is free. Want it wrapped? Add gift wrapping for $8 per order with the gift wrap box on the product page or in your cart.

What is your return policy?

Returns and exchanges are accepted within 60 days of delivery; message us first. Every scratcher also comes with two guarantees: Cat-Approved (if your cat ignores it after a 14-day try, we send a free return label and refund everything you paid) and Frame for Life (if the frame or corners crack or break from normal use, we replace them free for as long as you own it). If it arrives damaged, tell us within 7 days with photos and we replace it free.