Cancellation policy

Refill pad subscriptions

Our only recurring purchase is the optional "Subscribe and save 10%" plan for Replacement Cardboard Pads. Everything else in the store, including the Sunny Day Scratcher, keychains and gift cards, is a one-time purchase.

What you pay and how often

• Delivery frequency: you choose every 3, 6 or 12 months.
• Price: 10% off the one-time price, charged for each delivery: $9.00 for 1 pad, $16.20 for 2 pads or $21.60 for 3 pads, plus any shipping and sales tax shown at checkout.
• When you're charged: your payment method is charged for the first delivery at checkout, then automatically on each renewal date at the frequency you chose, until you cancel.

How to skip or cancel

You can skip a delivery or cancel any time, with no fee and no minimum number of deliveries. Log in to your account on mycatscratcher.com and open Subscriptions, or contact us by email at George@MyCatScratcher.com, by phone or text at (908) 838-8598, or through our contact page.

If you cancel before your next renewal date, you won't be charged again. Cancelling doesn't affect deliveries you've already paid for.

Returns and refunds

Every subscription delivery is covered by our refund policy: unopened refill pads can be returned within 60 days of delivery.

Contact

MyCatScratcher, 60 Hickory Dr, Basking Ridge, NJ 07920, United States. George and Rosie reply within 1 to 2 business days.